Applicants for CARTA's Care-A-Van paratransit service meeting the Americans with Disabilities Act (ADA) qualifications must qualify in one of 3 categories for service eligibility.

Category 1
Because applicant is unable to board, ride or disembark from an accessible fixed-route bus.
Cannot use fixed-route bus service because of impairment(s).

Category 2
Because applicant is able to use an accessible fixed-route bus, but accessible vehicles
are not available.

Category 3
Because applicant is unable to travel to bus stop because of impairment(s).


If you are approved as an ADA Eligible rider, you will be sent a certification card as documentation.

Individuals considered to be ADA Eligible can use this identification in other cities to receive paratransit service.

This does not entitle you to free transportation. Fares are charged for each trip.

For additional informatiom or for further clarification, please call CARTA Care-A-Van at 423-698-9038 (TDD 423-698-8418).